Privacy Policy

1. Introduction

Welcome to Oralis Dental. We are committed to protecting your privacy and the confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website myoralisdental.com, use our online services, or interact with us as a patient.

We comply with the Personal Data Protection Act 2010 (PDPA) of Malaysia and other applicable data protection regulations. By using our website and services, you consent to the data practices described in this policy.

2.1 Personal Data You Provide Voluntarily

Contact Information: Name, email address, phone number, and physical address when you submit a contact form or book an appointment.
Health Information: Details about your dental health, medical history, and treatment preferences that you share with us via forms, during consultations, or in patient registration.
Appointment Details: Preferred dates, times, and reasons for your visit.
Communication Records: Copies of your correspondence with us (email, WhatsApp, etc.).

2.2 Information Collected Automatically

Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.
Usage Data: Information about how you use our website, including pages visited, time spent on pages, clickstream data, and the resources that you access.
Cookies & Tracking Technologies: We use cookies and similar tracking technologies to track activity on our website and hold certain information. See Section 5 for more details.

3. How We Use Your Information

We use the collected data for various purposes:

To provide, operate, and maintain our website and dental services.
To schedule, manage, and confirm your appointments.
To process your inquiries and respond to your requests.
To provide you with relevant information about your treatment, follow-ups, and dental care.
To manage your patient account and records in compliance with medical record-keeping laws.
To improve, personalize, and expand our website and services.
To understand and analyze how you use our website.
To develop new products, services, features, and functionality.
To communicate with you, including sending appointment reminders, service updates, and promotional materials (with your consent where required by law).
To prevent fraud and enhance the security of our services.
To comply with legal and regulatory obligations under the PDPA and the Malaysian Private Healthcare Facilities and Services Act 1998.

4. Legal Basis for Processing (PDPA Compliance)

Under the PDPA, we process your personal data based on the following grounds:

Your Consent: For marketing communications and certain non-essential cookies.
Performance of a Contract: To fulfill our obligations to you as a patient (e.g., scheduling, providing treatment).
Legal Obligation: To maintain proper medical and financial records as required by law.
Vital Interests: To protect your health and safety in emergency situations.
Legitimate Interests: To improve our services, secure our website, and manage our business operations, provided your rights and interests do not override these interests.

5. Cookies and Tracking Technologies

We use Cookies and similar tracking technologies to track activity on our website and store certain information.

What are Cookies? Cookies are small files placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
Types of Cookies We Use:
- Essential Cookies: Necessary for the website to function (e.g., security, session management).
- Analytics/Performance Cookies: Help us understand how visitors interact with the website (e.g., Google Analytics 4). This data is aggregated and anonymized.
- Functional Cookies: Allow the website to remember choices you make (e.g., language preferences).
- Targeting/Advertising Cookies: Used to deliver relevant ads (e.g., Meta Pixel for retargeting).
Third-Party Cookies: Tools like Google Analytics, Meta Pixel, and our online booking system may place their own cookies. Their use is governed by their respective privacy policies.
Cookie Consent: On your first visit, you will be presented with a cookie consent banner where you can accept, reject, or customize your preferences for non-essential cookies.

6. Third-Party Service Providers

We may employ third-party companies and individuals to facilitate our services (“Service Providers”). They have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Appointment Booking: Our online booking system provider.
Website Hosting & Analytics: Our hosting provider, Google Analytics 4, Google Tag Manager.
Marketing & Communication: Email service providers, Meta Platforms Inc. (for Facebook/Instagram ads).
Payment Processing: Third-party payment gateways (if online payments are offered).
Clinical Tools: Digital scanner (iTero) and dental laboratory software providers.

We ensure all third-party providers comply with data protection standards and the PDPA.

7. Data Retention and Security

Retention: We will retain your Personal Data only for as long as necessary for the purposes set out in this policy, and to comply with our legal obligations (e.g., medical record retention laws), resolve disputes, and enforce our agreements.
Security: We implement appropriate technical and organizational security measures (including SSL encryption, access controls, and secure servers) to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

8. Your Data Protection Rights (Under PDPA)

You have certain rights regarding your personal data:

Right of Access: Request a copy of the personal data we hold about you.
Right to Correction: Request correction of any inaccurate or incomplete data.
Right to Withdraw Consent: Withdraw your consent for processing where consent was the legal basis.
Right to Limit Processing: Request we limit the processing of your data in certain circumstances.
Right to Data Portability: Request a transfer of your data to another organization, where applicable.
Right to be Forgotten (Erasure): Request deletion of your personal data, subject to legal limitations (e.g., we are required to keep medical records for a minimum period).

To exercise any of these rights, please contact us using the details in Section 11.

9. Transfer of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of Malaysia where data protection laws may differ. We will take all steps reasonably necessary to ensure your data is treated securely and in accordance with this Privacy Policy. Any such transfer will be conducted in compliance with the PDPA’s data transfer provisions.

10. Links to Other Sites

Our website may contain links to other sites (e.g., professional associations, product manufacturers). We are not responsible for the content or privacy practices of those sites. We encourage you to read their privacy policies.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Oralis Dental Sdn Bhd
50, Jalan SS 23/11, Taman Sea,
47400 Petaling Jaya, Selangor.

Email: support@oralisdental.my

Phone: 017-600 8857

Prefer to visit us? Find directions and our clinic hours on our Contact Page.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes.

Next Steps:

👉 Explore our full range of dental services for you and your family.
👉 Meet our dedicated team of dentists and staff in Petaling Jaya.